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No connection to VR7? Here's how to fix connectivity issues!

Service Client
Updated

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  • If you have problems with the WLAN connection of your robot vacuum cleaner, this could be the distance between the robot vacuum cleaner, the router is too large or the WLAN signal is disturbed by objects such as reinforced concrete walls or metal cabinets. Make sure that the charging station of the VR7 is positioned as close as possible to the Wi-Fi router so is positioned as close as possible to the WLAN router to ensure a stable Internet connection.
  • In order for your smartphone or tablet to successfully connect to the vacuum robot can establish, make sure that no other device is connected during the integration is connected to "VR Robot". For all devices that have already been connected to were connected to VR Robot, set the flight mode.
  • Wifi6 is not supported. Make sure that your router is not only set to Wifi 6.
  • If your WLAN router hides its network name (SSID), you can find it by clicking the find it via the button "Find another WLAN" by entering its name correctly. enter its name correctly. Make sure that the frequency of the router is set to 2.4 GHz, because the VR7 only works with this frequency. Check these settings in the router settings of your web browser.
  • Please check that your device is connected to the correct network and the appropriate frequency (2.4 GHz).
  • If you can't connect to the server in the last step of the setup process server in the last step of the setup process, adjust your router's firewall router. Make sure the security settings are not too high to avoid connection problems. to avoid connection problems. If you need further assistance contact your Internet service provider.
  • Make sure that your router is turned on and the parental control is deactivated to ensure a successful connection of the robot vacuum cleaner.
  • Messages such as "NO INTERNET CONNECTION" or "UNPROTECTED NETWORK" are no reason to panic. The VR Robot network only serves as a hotspot for the VR7 and does not provide an internet connection. Simply follow the instructions in the Kobold Robot app to establish a successful connection.
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