If your Vorwerk product develops a fault, you have the following options:
- You can use our easy returns service where we will send you the necessary transportation packaging for your appliance and arrange for it to be collected.
- You can bring your appliance into any Vorwerk store for repairs. We’ll send it on to our repair service.
- You can also send your Vorwerk appliance directly to our repair service. The address is:
If you are sending a device in for repair, you need to print and fill out a repair order.
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Kobold |
Thermomix ® |
Easy returns service
Using easy returns makes it really simple for you to send in repairs.
Just phone our customer services on PLACEHOLDER - TELEPHONE NUMBER and before you know it, transportation packaging for your Thermomix® appliance will be speeding its way to your chosen address.
When you receive it, just pack up the faulty appliance in the cardboard box provided and arrange a collection time with UPS. The package will be collected as your request and sent to the Vorwerk repair service.
Of course, you also have the option of taking the package to a UPS Access Point yourself.
The technicians at the Vorwerk repair service will inspect and repair your appliance, and will contact you directly if they have any questions. Your appliance will be returned via DHL.
Bring your appliance into any Vorwerk Store
Of course you can! You can find the list of our store locations here.
So that we can help you more quickly, please bring the completed repair order form and the original invoice with you.
Send your Vorwerk appliance directly to our repair service
You're more than welcome to send your appliance to our repair service yourself. To do this, please use the repair oder form for your particular product.
Put the completed form and all necessary paperwork, such as a copy of purchase agreement or repair invoices, with the appliance packed up for shipment and send it to the following address:
[PLACEHOLDER - ADDRESS]