What is the procedure for returning the robot to Vorwerk?

You have the right to return goods to us during the statutory cooling-off period. Please note that you cannot use this return label for partial returns. For more information, please contact customer service.

1 CONTACT CUSTOMER SERVICE

https://thermomix.vorwerk.de/service/kontakt/?no_cache=1

Please have your order confirmationnumber ready.

2 REQUEST RETURNS LABEL

https://amsel.dpwn.net/abholportal/gw/lp/portal/closelogistics/customer/RpOrder.action?ADDR_SEND_LANG=&delivery=TM_Warenr%FCcksendung&lang=DE&onInit=&

Important: The label should be used for DHLreturns only.

3 PREPARE PACKAGE FOR DISPATCH Pack the item so that it cannot be damaged in transit. Remove the address label from the package and affix the returns label so that it is clearly visible. Include a copy of your invoice in the package.

4 SEND APPLIANCE Send the package via your local DHL store to: